Penetrate your existing market: Come up with creative and innovative ways to persuade your loyal customers to buy more and to keep coming back. Attract new customers by asking existing satisfied clients to refer you to others.
Innovate your product or service: Promoting new uses for your product or service is a good way to attract new customers. All it takes is a little creativity and research into where there may be a need.
vExtend your market reach: Open your business in new locations. You may even extend your business by creating a virtual store, i.e. a website. Have a look at our online marketing and technology categories for some ideas.
Conquer a niche market: Big is not necessarily better. So think about focusing your efforts on meeting the needs of a niche market.
Contain your costs: There are two main approaches to cutting costs; liquidating your loser products and improving your inventory turnover. Once again our Financial Management category can point you in the right direction.
Diversify your products: Focus the needs of your already established market or on market segments with similar needs and characteristics.
Franchising: If your business can be duplicated, franchising may be an option for business growth. See the SME Toolkit’s Franchising category for issues to consider.
Exporting: Expanding your business into the international arena is a sure-fire way to ensure your business grows to new heights. But once again, there’s a lot to consider and major research and pre-planning to do before you attempt this.
Set up a sales incentive programme: Encourage your sales staff, by introducing an incentive programme that will make them want to get out there and sell. Also include your client-facing staff, by rewarding superior service. A happy customer will always keep coming back.
Encourage your sales staff to up-sell: Add related products and/or services to your existing line. The customer must however be aware of the benefit that this will have for them.
Set up a customer rewards programme: This can build customer loyalty and increase sales.
Distribute free samples to customers: This provides customers with a foretaste of what to expect from the product.
Expanding your service offering need not be as expensive and time-intensive as it sounds. Think about adopting some of these strategies.
This article first appeared on the SME Toolkit South Africa website – http://southafrica.smetoolkit.org