This charter demonstrates our commitment to excellent client service

The Business Partners Promise:

• Courteous, professional and friendly service

• Staff who have the knowledge to assist you with general and industry-specific enquiries

• Enquiries and complaints will be dealt with timeously

• Your personal and business information will remain completely confidential and your details will only be made available with your permission

• We will provide an approval in principle, or advise you whether your application for finance has been declined, within seven working days of receiving your business plan

• All applications for financing will be reviewed and the outcome communicated to you in a clear, understandable way

• Continuous improvement of our service delivery because people are our real business

Complaints

We are committed to dealing with and resolving all complaints fairly and timeously you can make a complaint by

• writing to us at: PO Box 7780, Johannesburg, 2000, or

• by e-mailing our Managing Director at themanagingdirector@businesspartners.co.za.

We will contact you by telephone within two working days to confirm the details of the complaint. The complaint will be documented and due process will be followed to resolve it

Thank you for considering Business Partners as your business’s investment financing provider. We look forward to being of service to you, and to building a successful enterprise together.